Overview

At CloudyDabs, your satisfaction matters to us. We take pride in delivering high-quality cannabis products and accessories. Due to the consumable nature of cannabis products, we are unable to accept returns or issue refunds for these items.

However, if you receive a defective product (e.g., a malfunctioning vape pen or an incorrect item), please contact us with clear photographic evidence within 30 days of your order date.
We take fraud prevention seriously — repeated unfounded claims may result in refusal of service.

Return Eligibility

Consumable Items:
For health and safety reasons, we cannot accept returns or exchanges for consumable cannabis items. This includes:

  • Cannabis flowers & pre-rolls
  • Concentrates & extracts
  • Edibles
  • Tinctures & topicals
  • Any other products intended for ingestion or inhalation

Non-Consumable Items:
Certain accessories or merchandise may be eligible for return if:

  1. The item is unused, in near-new condition, and in its original packaging
  2. The return request is made within 30 days of purchase
  3. Photographic proof of the item upon delivery is provided

Damaged or Defective Products

If you receive a damaged or defective non-consumable product, please contact us within 14 days of delivery.
We may request photos or additional details to assess the issue.

How to Start a Return

  1. Email our customer service team at support@cloudydabs.com
  2. Include your order number, photos of the product, and a brief description of the issue
  3. If your return is approved, we will provide full instructions for sending the item back

Exclusions

We cannot accept returns for:

  • Consumable cannabis products (flowers, pre-rolls, concentrates, edibles, tinctures, topicals, etc.)
  • Items that have been used, damaged, or modified after purchase
  • Products without photographic proof of the issue

Store Credit & Exchanges

If a return does not qualify for a refund, store credit or an exchange may be offered at our discretion.

Quality Concerns

If you have concerns about the quality, potency, or effects of a cannabis product, please reach out to our customer service team. We are committed to resolving issues quickly and fairly.

Policy Updates

We may update this policy from time to time. Any changes will be posted here and take effect immediately. For assistance, contact support@cloudydabs.com.